CQC want to speak with your Care Staff
Are they prepared?
Introducing Care Staff Confidence:
How to speak to a CQC inspector Video Course
35 modules and over 200 practice CQC questions.
Get your care staff condient and ready to speak to CQC.
CARING
EFFECTIVE
RESPONSIVE
Module 1: Introducing the new CQC framework.
Module 2: What are Quality Statements?
Module 3: SAFE Quality Statements.
Module 4: EFFECTIVE Quality Statements.
Module 5: CARING Quality Statements.
Module 6: RESPONSIVE Quality Statements.
Module 7: WELL-LED Quality Statements.
Module 8: The benefits of Quality Statements
Module 9: What are ‘Priority’ Quality Statements.
Module 10: What are Evidence Categories?
Module 11: Introducing ‘Feedback from staff and leaders’.
Module 12: ‘Feedback from staff and leaders’ Deep Dive.
Module 13: How will CQC collect evidence?
Module 14: How will CQC score and rate evidences?
Module 15: What are Evidence Category scores?
Module 16: DON’T PANIC!
Module 1: How to speak to a CQC inspector introduction.
Module 2: Why are CQC speaking to me?
Module 3: What if I say something wrong?
Module 4: How to avoid over thinking.
Module 5: Are CQC inspectors scary?
Module 6: How to feel confident.
Module 7:How to give opinions.
Module 8: How to avoid rambling.
Module 9: How to avoid ‘brain freeze’!
Module 10: What if I don’t understand the question?
Module 11: Knowing your rights.
Module 12: How to respond to a CQC phone call.
Module 13: Using scoring language in your answers.
Module 14: Celebrate your successes.
Module 15: How to give opinions (CQC Focus)
Module 16: How to discuss issues and incidents with CQC.
Module 17: When should I raise something with CQC?
Module 18: How to give mixed feedback.
Module 19: Remember to CELEBRATE!
Over 200 audio CQC practice questions organised into each Quality Statement.
That’s 6 audio CQC practice questions for EACH Quality Statement.
All 200 questions available in both a male and female voice.
All Questions have been developed by a former CQC inspector with over 20 years of CQC inspection experience.
Each Quality Statement individually recorded and read out in full.
Additional ‘How to give opinions’ tasks.
Additional ‘How to avoid rambling’ tasks.
Additional ‘Scoring language’ tasks.
Additional ‘Celebration’ tasks.
Additional ‘How to give opinions (CQC focus)’ tasks.
Additional ‘Mixed feedback’ tasks.
Additional ‘Issues and incidents’ tasks.