“Do it, you won’t regret it” Mark, Topps, Regional Business Manager at ECL recommends “Get CQC Ready” – CQC Training for care providers.
When Essex Cares (ECL) wanted to strengthen their team’s understanding of the Care Quality Commission (CQC) framework, they turned to Care Research’s CQC training for care providers; Get CQC Ready.
Essex Cares (ECL) provides care and support to enable people to live safely and independently within their own homes and local communities in South East. London Boroughs and West Sussex. They support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.
Regional Business Manager, Mark Topps, spoke with us to discuss their training experience and the impact it has had.
The Challenge
Before working with Care Research, ECL faced a common challenge: ensuring their team fully understood the CQC framework and how it applied to daily operations.
“There was a clear need to raise awareness and understanding of what the framework entails, and how it applies to our day-to-day operations. Partnering with Care Research helped us begin building clarity and direction on how we can evidence ahead of our inspection.”
Mark knew Care Research’s Founder, Louie Werth, from his sector expertise, webinars, and past collaborations. Confident Louie could deliver a high-impact session, ECL decided to invest in training for their management team.
The Experience
Fifteen team members attended the Get CQC Ready training, which broke down the CQC framework into practical, easy-to-understand elements.
“The sessions didn’t just deliver information – they helped build confidence and understanding. We left with a real sense of direction for how to meet and exceed CQC expectations.”
Attendees ranged from managers new to social care to experienced leaders. All left with an actionable objective to implement within their services.
The Impact
The training led to a marked increase in confidence and awareness of the CQC Single Assessment Framework. The team has continued to develop their action plan and gap analysis, supporting both short- and long-term planning.
While they haven’t yet had the opportunity to put their new skills to the test during an inspection, the knowledge and preparation gained have positioned them strongly for the future.
Final Thoughts
Mark’s advice to other providers is clear:
“Do it – you won’t regret it. There’s a lot of training out there that doesn’t deliver, but Care Research offers a practical, insightful and tailored session. It gave us clarity, confidence and a clear path forward with the CQC framework.” Likelihood to recommend: 10/10
Ready to Build Confidence Around the SAF?
If your service is preparing for inspection or looking to improve how you evidence quality, our Get CQC Ready training can help. Like ECL, you’ll gain a practical understanding of the framework, empower your team, and ensure your systems are inspection-ready.
📩 Get in touch or book a call to learn more.