At Care Research, our surveys are designed with one clear purpose: to give care providers valuable, actionable feedback that aligns directly with the CQC’s single assessment framework.
Whether you’re collecting responses from residents, family members, staff or professional partners, each survey question is structured around a simple 4-star rating system, with the opportunity for respondents to leave comments. This dual approach provides you with measurable insights and real-world context – ideal for evidencing good practice and identifying areas for improvement.
But once you’ve received your survey results… what’s next?
Evidence CQC Compliance with Confidence
The primary goal of our surveys is to support your CQC inspection readiness. Because each question is mapped to the CQC’s quality statements and evidence categories, you can use the results to:
- Show how you’ve gathered and responded to feedback from all stakeholder groups
- Demonstrate how your service meets the CQC’s expectations
- Provide concrete, third-party validated data to support your self-assessments
This helps you move beyond assumptions and present clear, aligned evidence during inspections.
Turn Feedback into Improvement Actions
The real power of survey results lies in their potential to drive improvement. Use the star ratings to identify any recurring themes or lower-scoring areas – and look to the accompanying comments for valuable context and suggestions.
You might find:
- A staff training gap that needs addressing
- A resident experience that could be enhanced
- Communication challenges between professionals
From here, you can build an internal action plan that reflects what people are actually experiencing, not just what policies say.
Close the Loop: “You Said, We Did”
One of the most effective ways to build trust and engagement is to act on feedback – and show that you’ve done so. A simple “You said, we did” campaign can make a huge difference in how your community feels about the service.
For example:
- “You said activities felt repetitive. We introduced themed weeks with new entertainment!”
- “You said the lounge area was cold. We’ve installed a heater and added cosy chairs.”
This not only helps people feel heard but encourages more honest feedback in future surveys.
Use Results to Boost Team Morale
Positive survey results aren’t just for the inspectors – they’re also a fantastic way to celebrate your team. Sharing comments from staff surveys or praise from families can help:
- Recognise outstanding contributions
- Reinforce your values
- Boost team spirit and retention
Even constructive feedback can open meaningful discussions and foster a more supportive culture.
Build Trust and Market Your Service
Survey results – particularly positive comments – can be repurposed into powerful marketing tools. Use anonymised quotes (with permission if required) on your website, brochures or social media to show real-life impact.
- “The staff are so attentive and always go the extra mile.”
- “We felt truly supported through a very difficult time.”
When prospective clients and families see genuine, heartfelt feedback, it builds credibility and trust in your service.
Final Thoughts
Survey results are not just a CQC requirement – they’re an opportunity to improve, engage, and grow. At Care Research, we provide the tools. But it’s how you use the results that unlocks their full value. If you’d like help interpreting your latest feedback – or turning it into an action plan – get in touch.
To learn more about Care Surveys visit the website, or book a call with Louie Werth to discuss your needs and see the Care Surveys platform in action.