Updated Accessible Information Standard
What does it mean for care providers? NHS England has recently refreshed the Accessible Information Standard (AIS) – an important framework that ensures people using health and social care services can get information in a format they understand and communicate...
How to Use Survey Results to Drive Quality, Compliance & Connection
At Care Research, our surveys are designed with one clear purpose: to give care providers valuable, actionable feedback that aligns directly with the CQC’s single assessment framework. Whether you’re collecting responses from residents, family members, staff or...
CQC Single Assessment Framework Review: Key Changes Announced
The Care Quality Commission (CQC) has released a crucial update on the ongoing review of its Single Assessment Framework – marking a clear commitment to improving how care services are assessed and rated. Over the last two months, CQC has engaged with staff,...
Preventable Tragedy: Why Listening Must Be at the Heart of Care
How surveys and accessible feedback can help avoid the worst outcomes in care services. In April, ITV News released a deeply troubling report exposing allegations of neglect and abuse at a care company supporting people with learning disabilities: 🔗 ‘It’s a life or...