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CQC-Ready Feedback & Training Built for UK Care Providers
Independent resident, family and staff surveys plus practical training, designed exclusively for the care sector. We collect the feedback, surface the insights, and give you the evidence you need at inspection. Book a chat with our teamSee our trainingWHAT WE FIX
The survey and evidence headaches we hear about every week
Running a care service is hard enough. Chasing residents and families for survey responses, decoding hundreds of free-text comments, and pulling CQC evidence together at the last minute shouldn’t fall to your already-stretched team.
"Nobody fills in our surveys."
Multi-channel, accessible surveys that get replies
We build paper, digital, and accessible surveys designed for care residents, their families and staff. Response rates that consistently beat sector averages, without you lifting a finger.
"Free-text comments pile up unread."
Themes, sentiment and priorities, on a plate
Our reports turn hundreds of comments into clear themes, sentiment scores and colour-coded priorities, so you know exactly where to focus next.
"We're being inspected and have no feedback"
Independent reports inspectors trust
Reports map straight to the regulatory framework – and we offer a ‘same-day’ service should you be inspected mid-survey. Independent, third-party data inspectors take at face value, and you get peace of mind.
"Our last training didn't change a thing."
Practical training that lands
Care Research Courses: short, sector-specific courses for managers, leaders and all care staff. Built to ensure the whole team feel confident and inspection-ready.
CARE SURVEYS
A fully managed survey service, built for care
Care Surveys is a fully managed, independent survey service designed specifically for care providers. We create, manage, monitor, analyse and report – reducing the burden on your leadership team.
Regulator Mapping Built In
Questions are pre-mapped to every relevant Quality Statement to ensure feedback directly evidences regulatory requirements.
Accessible by Design - No Additional Cost
We remove barriers to participation by offering multiple formats including video, PECS and Makaton, so more people can take part and every voice is heard.
Inspection-Ready Outputs
Your feedback is presented in clearly structured reports, ready to share directly with inspectors, making inspections simpler and more confident.
The “That Day Promise”
If inspection happens mid-process, we provide all evidence gathered to date on the same day.
CARE RESEARCH COURSES
Practical CQC training for care teams
We deliver impactful, face-to-face or online sessions at your service – backed by toolkits and online resources to embed learning beyond the day.
Get CQC Ready
FOR MANAGERS AND LEADERS
We’re rebuilding our Get CQC Ready training day for Managers and Leaders to ensure your teams are fully up-to-date with the upcoming CQC changes.
Care Staff Confidence
CARE STAFF AND SUPPORT STAFF
A practical, engaging training session designed to help every member of your team feel more confident in their role – and when speaking with CQC.
WHY CARE RESEARCH
Built for care, by people who care
Built for care, not adapted
Most surveys and training are retrofitted from other industries. Ours are built specifically for care; aligned to regulatory frameworks from the ground up, so everything just fits.
Independent & Impartial
Honest feedback matters. As an independent provider, our surveys give you credible, unbiased insights you can confidently share with inspectors.
Support That Stays With You
We don’t just set you up and disappear. From managing your surveys to supporting you after training, we’re here whenever you need us – quick, helpful, and human.
Always One Step Ahead
The care sector moves fast – and so do we. We stay on top of regulatory changes so you don’t have to, keeping you prepared, confident, and never caught off guard.
Tell us about your service
Pop your details below. We screen every enquiry to make sure we’re a clear fit before setting up a call, so you’ll only hear from us if there’s a real match.