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Lessons

  1. Module 1: How to speak to a CQC inspector introduction.
  2. Module 2: Why are CQC speaking to me?
  3. Module 3: What if I say something wrong?
  4. Module 4: How to avoid over thinking.
  5. Module 5: Are CQC inspectors scary?
  6. Module 6: How to feel confident.
  7. Module 7: How to give opinions
  8. Module 8: How to avoid rambling
  9. Module 9: How to avoid ‘brain freeze’!
  10. Module 10: What if I don’t understand the question?
  11. Module 11: Knowing your rights
  12. Module 12: How to respond to a CQC phone call
  13. Module 13: Using scoring language in your answers
  14. Module 14: Celebrate your successes
  15. Module 15: How to give opinions (CQC Focus)
  16. Module 16: How to discuss issues and incidents with CQC
  17. Module 17: When should I raise something with CQC?
  18. Module 18: How to give mixed feedback
  19. Module 19: Remember to CELEBRATE!