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Lessons
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Module 1: How to speak to a CQC inspector introduction.
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Module 2: Why are CQC speaking to me?
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Module 3: What if I say something wrong?
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Module 4: How to avoid over thinking.
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Module 5: Are CQC inspectors scary?
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Module 6: How to feel confident.
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Module 7: How to give opinions
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Module 8: How to avoid rambling
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Module 9: How to avoid ‘brain freeze’!
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Module 10: What if I don’t understand the question?
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Module 11: Knowing your rights
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Module 12: How to respond to a CQC phone call
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Module 13: Using scoring language in your answers
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Module 14: Celebrate your successes
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Module 15: How to give opinions (CQC Focus)
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Module 16: How to discuss issues and incidents with CQC
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Module 17: When should I raise something with CQC?
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Module 18: How to give mixed feedback
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Module 19: Remember to CELEBRATE!