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Course Outline
- Module 1: How to speak to a CQC inspector introduction.
- Module 2: Why are CQC speaking to me?
- Module 3: What if I say something wrong?
- Module 4: How to avoid over thinking.
- Module 5: Are CQC inspectors scary?
- Module 6: How to feel confident.
- Module 7: How to give opinions
- Module 8: How to avoid rambling
- Module 9: How to avoid ‘brain freeze’!
- Module 10: What if I don’t understand the question?
- Module 11: Knowing your rights
- Module 12: How to respond to a CQC phone call
- Module 13: Using scoring language in your answers
- Module 14: Celebrate your successes
- Module 15: How to give opinions (CQC Focus)
- Module 16: How to discuss issues and incidents with CQC
- Module 17: When should I raise something with CQC?
- Module 18: How to give mixed feedback
- Module 19: Remember to CELEBRATE!