Care Research has rebranded to Care Surveys – and if you’re a care provider navigating inspections, here’s why that matters for you.

 

If you’ve worked with us before, you’ll know us as Care Research. From today, we’re trading as Care Surveys – a name that better reflects what we do, who we do it for, and where we’re heading.

Nothing about our commitment to you has changed, what has changed is our clarity. And in a sector where clarity counts, we think that’s worth celebrating.

Why the new name?

Care Research was always the right work; independent, rigorous, care-sector-specific. But the name didn’t make it immediately obvious what we offer or who we serve.

Care Surveys does. It tells you straight away that we are in the business of feedback, insight, and improvement – built specifically for the care sector. That is the whole point of what we do.

The rebrand also marks a moment of growth. We have expanded our services, sharpened our positioning, and we wanted a name that grows with us.

What we offer

Care Surveys (our managed survey platform)

This is not a generic survey tool with a care-sector skin. Care Surveys is a bespoke platform designed from the ground up for registered care providers. We manage the whole process; from designing your surveys to running them, analysing the responses, and producing CQC-aligned reports you can actually use.

You get a live dashboard where you can see responses in real time, plus downloadable reports written in the language of inspection. We know what the CQC, and other Care regulating bodies, look for, and we build that into every report we produce.

If you have ever tried to make a generic survey tool work for your organisation and felt like you were always translating – from platform language to care language, from raw data to inspection-ready evidence – Care Surveys was built to remove that friction entirely.

Training: Care Staff Confidence and Get CQC Ready

Feeling prepared for inspection is not just about having the right paperwork. It is about your team walking into the room with confidence.

Our training programmes, Care Staff Confidence and Get CQC Ready, are designed to do exactly that. We work with frontline staff and managers to build a genuine understanding of the inspection process: what inspectors look for, how to communicate what your service does well, and how to evidence quality care in the moment.

Knowledge reduces anxiety, confidence improves outcomes. That is the premise behind everything we teach.

Events

We run events for care providers throughout the year; focused, practical sessions where you can learn, ask questions, and connect with others navigating the same challenges. Watch this space for upcoming dates.

Speaking with Louie Werth

Our founder, Louie Werth, is available for speaking engagements, whether you are running a regional provider network, a conference, or an internal leadership day. Louie brings a grounded, practical perspective on feedback culture, CQC preparation, and what genuinely high-quality care looks like in practice.

What sets us apart

There is no shortage of survey tools on the markets so here is the honest answer to why Care Surveys is different.

We are built for care, not adapted for it. Our platform, our reports, and our methodology are designed around regulatory inspection frameworks; not retrofitted from a generic tool. That means every question we ask, every metric we track, and every report we produce is aligned to what matters in your regulatory environment.

We are fully managed. You do not need to know how to build a survey, write an analysis, or interpret response rates; we handle all of that. Your job is to provide great care. Ours is to help you evidence it.

We give a voice to the people who matter most. The residents, patients, clients, families, and staff whose experience defines the quality of your service. Our surveys are designed to surface honest, meaningful feedback from the people closest to your care.

We are here through the whole journey. Surveys are one part of what we do. Training, events, and one-to-one support, through Louie’s speaking and consultancy, round out an offer that is designed to support providers at every stage – not just at inspection time.

We are here to help you feel ready

CQC inspections can feel high-stakes. For providers who are doing the right things every day, the pressure of having to demonstrate that under scrutiny is real.

Our job is to make that easier. Not by gaming the system, but by helping you build genuine evidence of quality and helping your team feel confident presenting it.

Whether you are preparing for an upcoming inspection, recovering from a difficult one, or simply trying to build a stronger feedback culture, Care Surveys is here to support you.

Ready to find out how Care Surveys can help your organisation? Get in touch with the team or book a chat with Louie to talk through what you need.